With all the substance and hype behind GenAI in the US, we're seeing almost every SaaS and infra software company in India adjust its roadmap, sometimes dramatically.
Good home grown use cases, Dev. I had set up large global customer support/ call centers/ KPOs/ BPOs ages back and now seeing Generative AI in this area - but isn't AI in Call Cntr/ Customer Support already a crowded space today with several players more or less doing the same thing, same feature sets -- Dialpad , Asapp, Observe.ai, Ada, Cresta, Forethought, Balto, etc. Each has raised $100-300m and retofitting AI into their existing product roadmap. Once you lock in a large call center customer, the cost of switching is high to dislodge these players. Will be interesting to see if new players emerge. Been looking into other functions you have mentioned...
Thanks Krish. Yes, call centers are a well-covered sector. I still see a potential step jump in automation.. incumbents have an advantage, there are some new players as well. From our portfolio, Yellow.ai is targeting this sector and doing well in India/SEA & now the US.
Good home grown use cases, Dev. I had set up large global customer support/ call centers/ KPOs/ BPOs ages back and now seeing Generative AI in this area - but isn't AI in Call Cntr/ Customer Support already a crowded space today with several players more or less doing the same thing, same feature sets -- Dialpad , Asapp, Observe.ai, Ada, Cresta, Forethought, Balto, etc. Each has raised $100-300m and retofitting AI into their existing product roadmap. Once you lock in a large call center customer, the cost of switching is high to dislodge these players. Will be interesting to see if new players emerge. Been looking into other functions you have mentioned...
Thanks Krish. Yes, call centers are a well-covered sector. I still see a potential step jump in automation.. incumbents have an advantage, there are some new players as well. From our portfolio, Yellow.ai is targeting this sector and doing well in India/SEA & now the US.
What are yous seeing in education that's novel?